Refund policy

Refund & Returns Policy

We want you to be happy with your order. Please read our returns policy carefully before purchasing.

Your Right to Cancel

If you are buying online as a consumer, you may have the right to cancel your order within 14 days of receiving your goods, in line with Irish and EU consumer rights. 

To request a cancellation or return, please contact us at:

Email: hello@japannailstudio.com

You must contact us within the cancellation period and return the item within the required timeframe.

Return Conditions

To be eligible for a return, the item must be:

• unused
• unopened
• in its original packaging
• in the same condition as received
• suitable for resale

Hygiene and Safety

For hygiene, health, and safety reasons, we cannot accept returns of products that have been opened, used, damaged after delivery, or are no longer in their original sealed condition.

This is especially important for nail care, cosmetic, gel, oil, cream, and personal-use products.

Damaged or Incorrect Items

Please check your order when it arrives.

If your item is damaged, faulty, or incorrect, please contact us within 48 hours of delivery with:

• your order number
• a description of the issue
• clear photos of the product and packaging

We will review the issue and offer a suitable solution, such as replacement, refund, or store credit where appropriate.

Return Shipping Costs

Unless the item is faulty, damaged, or incorrect, the customer is responsible for return shipping costs.

We recommend using a tracked shipping service, as we cannot be responsible for returned items lost in transit.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to the original payment method.

Please allow time for your bank or payment provider to process the refund.

Non-Returnable Items

The following items cannot be returned unless faulty:

• opened or used nail/cosmetic products
• opened oils, creams, gels, liquids, or personal care products
• gift cards
• sale or clearance items, where stated
• digital products or downloadable materials
• training materials once accessed or delivered

Contact

To request a return or report a damaged, faulty, or incorrect item, please contact us at:

hello@japannailstudio.com

Please include your order number, name, and clear photos if the item arrived damaged or incorrect.